These Terms & Conditions are designed to ensure a smooth and respectful experience for all clients and staff.

By booking an appointment with Golden Cuts Studio, you agree to the following:

1. Appointments & Bookings

All appointments must be booked in advance via our official booking system, phone, or in person.
Walk-ins are accepted based on availability but are not guaranteed.
Certain services may require additional time or consultation before booking.

2. Deposits

Some services may require a non-refundable deposit to secure your appointment.
Deposits will be applied toward your total service cost.
Deposits are non-transferable unless you reschedule within the allowed time frame (see Cancellations below).

3. Arrival Time

Please arrive on time for your appointment.
A 10-minute grace period is given for late arrivals.
Arriving more than 10 minutes late may result in a shortened service or cancellation with applicable fees.

4. Cancellations & Rescheduling

We require at least 12 hours’ notice to cancel or reschedule.
Cancellations with less than 12 hours’ notice or no-shows may be charged 50% of the scheduled service.
Multiple last-minute cancellations or no-shows may result in refusal of future bookings.

5. No-Show Policy

A “no-show” occurs when you miss your appointment without notice.
No-shows will be charged 50% of the service price and may be required to prepay for future appointments.

6. Service Guarantee & Refunds

We strive for complete customer satisfaction.
If you are not satisfied, please inform us before leaving the shop so we can make it right.
Once you leave the shop, adjustments may be offered at our discretion within 48 hours.
We do not offer refunds for completed services.

7. Health & Safety

We follow Barbicide® and state sanitation standards, disinfecting tools and stations between clients.
If you have any scalp or skin conditions, please inform your barber before your service.
For everyone’s safety, disruptive behavior will not be tolerated.

8. Children

Children are welcome but must be supervised at all times.
Only the child receiving a service should be in the barber chair area.

9. Payments

We accept cash and card payments (confirm with your barber).
All payments are due at the end of the service.

10. Media & Photography

Golden Cuts Studio may take photos or videos of your haircut or style for social media and promotional purposes.
If you do not wish to be photographed, please let your barber know before your service begins.

11. SMS Communications

By booking an appointment or contacting us, you consent to receive SMS notifications and occasional promotional messages from GOLDEN CUTS STUDIO L.L.C.

Message frequency may vary. Message & data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help.
Support: [email protected] or call (877) 744-2307.

Privacy Policy

Golden Cuts Studio values your privacy and is committed to protecting your personal information.
This section explains how we collect, use, and protect your data.

Information We Collect

We collect information you provide directly, such as your name, phone number, email, and appointment details when you:

Book an appointment online or by phone

Subscribe to SMS or email notifications

Contact us through our website or social media

How We Use Your Information

We use your information to:

Confirm, remind, or update you about appointments

Send important service notifications or promotional offers

Improve our services and client experience

We do not sell or share your personal information with third parties except as required by law or necessary to provide our services (e.g., payment processors or booking systems).

Data Retention

We keep your data only as long as necessary for business or legal reasons.
You may request deletion of your data at any time by emailing [email protected].

Your Rights

You have the right to:

Access and correct your personal information

Opt out of SMS or email communications

Request deletion of your stored data

Security

We take reasonable steps to protect your data from unauthorized access, loss, or misuse.

Contact Information

📍 Address: 210–212 Middlesex St, Lowell, MA 01852
📞 Phone: (978) 932-6692
📱 SMS/Support: (877) 744-2307
📧 Email: [email protected]
📸 Instagram: @goldencutstudiolowell

Last Updated: 10/27/2025
© 2025 Golden Cuts Studio L.L.C. All Rights Reserved.